We have updated our website – find what you need more easily
01.12.2025
Our website plays an important role in helping members find information about unemployment and earnings-related allowance. When the website is clear and easy to use, finding information becomes more straightforward.
In Spring 2025, we conducted focus group interviews and a member survey. These provided us with valuable insights and many suggestions on how to improve our services. As a first step, we have introduced two new features on our website:
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Frequently Asked Questions section, where you can quickly find answers to a wide range of topics. The questions are organised into clear categories such as Applying for earnings-related allowance, Layoffs, Waiting Period, and Part-time work and affect of wages.
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“How can we assist you?” tool on the front page, which intuitively guides you to the information or service channel best suited to your situation.
Online messages and callback service makes contacting us easier
The updates mentioned above complement our existing service channels. If you cannot find the information you are looking for on the website or need personal customer service, you can contact us by sending an online message or by phone:
- Online message: You can send us messages via our eService. As your identity is verified during login, our specialists can immediately see your details and give you a personalised response. We typically reply within 1–3 working days.
- Callback service: Our telephone service is available Monday to Friday from 10:00 to 14:00. You can also choose our callback option. If you choose a callback, your place in the queue will be retained.
We also serve our members at the Helsinki–Uusimaa regional office during its opening hours.