How to appeal

If you are dissatisfied with a decision you have received, you have the right to appeal. Appeals must be submitted in writing and delivered to the Unemployment Fund no later than 30 days from the date on which you were notified of the decision.

You can appeal a benefit decision through our eService. Submit the appeal either directly from your earnings-related allowance decision or by selecting the appeal option under "Payments and Decisions" > "Decisions". Please note that this function is available for up to 37 days from the date the decision was issued.

You can also submit an appeal by completing the appeal form and sending it to the Fund either as an attachment via the eService or by secure e-mail (page only in Finnish) to kassa@pam.fi.

Your appeal must state:

the decision (number of decision) that you are appealing against;
when you received notification of the decision;
to what extent you are appealing against the decision;
what modifications you require to the decision;
the reasons why you are appealing against the decision;
your contact information for communications concerning your appeal and its processing status

Attach the documents that you refer to in your appeal, unless you have sent these to the unemployment fund or the employment authority earlier. You can also submit further explanations later on.

You can find further information about appealing and related deadlines in the appeal instructions attached to the decision. If necessary, you can also contact the customer service of the fund.

If the unemployment fund is unable to rectify a decision in accordance with an appeal, it forwards the appeal to the Social Security Appeal Board. Decisions by the Appeal Board can be appealed to the Insurance Court, which is the supreme and final appellate stage.

Appealing in all stages is free of charge.