Ask Ansio - new AI assistant helps you find the right information quickly

01.06.2026

We have launched Ansio, our new AI assistant, on our website. It helps you quickly find the information you are looking for about unemployment benefits.

You can ask Ansio about a wide range of topics such as applying for earnings-related allowance or how part-time work affects your allowance. Ansio also provides quick answers to more detailed questions about, for example, the accumulation of the work requirement, transition security allowance, and the impact of studies or entrepreneurship on earnings-related allowance.

Ansio's primary source of information is the website of PAM Unemployment Fund. In practice, it is an interactive search engine that guides you to the right information without having to search through multiple pages.

Personal service remains available as usual

Ansio provides general guidance on unemployment benefits and is available around the clock. If you need personal advice, you can continue to contact us by phone or through the eService during our customer service opening hours.

together, the AI assistant and traditional customer service provide a more accessible customer experience for our members.