Contact information


tel. 020 690 211
Open from Monday to Friday at 10am - 2pm
Attention! From 10 June to 4 August, the telephone service will be closed on Tuesdays and Thursdays

Telephone charge is based on your local network or mobile phone charge. Queuing is also subject to a charge. When calling from outside Finland the price is set by the local telecom operator.

The Unemployment Fund calls its members from phone numbers beginning with 020.

For union membership matters and employment counselling, please contact PAM's service numbers directly here.

 Statistics on weekly phone calls (updated on Mondays)


Incoming calls

Answered calls

Reply percentage

29 490 452 92,25 %



In our eService you can submit applications and attachments, send messages and check the status of your individual applications. You can log in to the eService with your online banking codes.


Service Union United has 12 offices that serve members all over Finland: in Helsinki, Joensuu, Jyväskylä, Kouvola, Kuopio, Lahti, Oulu, Pori, Rovaniemi, Turku, Tampere and Vaasa.

Only the Helsinki office provides personal service in unemployment fund matters. In other offices, general service related to unemployment fund matters is available only on Mondays.

Helsinki office

Address: Säästöpankinranta 2 A, 9th floor
Open: Mon-Tue and Thu-Fri from 9am to 4pm (closed on Wednesdays)


E-mail:  kassa@pam.fi

If your e-mail includes personal information (social security number etc.) you can send your message securely via PAM's secured e-mail. 

Employers and members can send documents without logging in to our eService via Send attachments. However, to speed up the processing of applications we recommend members of the Unemployment Fund to send applications and attachments through the eServices.

All paper applications and attachments should be sent to:

Unemployment Fund of Service Union United PAM
PL 93