Contact information


tel. 020 690 211

Open from Monday to Friday at 10am - 2pm

The telephone charges are 8,35 cents / call + 16,69 cents / minute when calling from a mobile phone or fixed landline within Finland. When calling from outside Finland the price is set by the local telecom operator.

The Unemployment Fund calls its members from phone numbers beginning with 020.

For union membership matters and employment counselling, please contact PAM's service numbers directly here.


You can check your application processing status and your next payment date by text message. Send your membership number by SMS to the phone number 043 825 8266. You will receive an automatic reply immediately.

Remember to use SMS service from the same phone number that you have given us in our eServices.


Service Union United has 12 offices that serve members all over Finland: in Helsinki, Joensuu, Jyväskylä, Kouvola, Kuopio, Lahti, Oulu, Pori, Rovaniemi, Turku, Tampere and Vaasa.

Only the Helsinki office provides personal service in unemployment fund matters. In other offices, general service related to the unemployment fund matters is available only on Mondays.

Helsinki office

Address: Säästöpankinranta 2 A, 9. krs
Open: Mon-Tue and Thu-Fri from 9am to 4pm (closed on Wednesdays)


E-mail:  kassa@pam.fi

If your e-mail includes personal information (social security number etc.) you can send your message securely via PAM's secured e-mail.

All paper applications and attachments should be sent to

Unemployment Fund of Service Union United PAM
PL 93

Employers (and members) can also send documents without logging into the eService via Send attachments.